At Otis Explores, we are committed to delivering high-quality Fishing Gear, Luggage, and Travel Accessories to our customers worldwide. Please review our Shipping Policy to understand how we process and ship orders.
1. Order Processing
- All orders are processed within 1-2 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Methods & Regions
- We offer shipping services to multiple regions worldwide.
- Shipping carriers and options may vary based on the delivery location.
- Customers will receive tracking details (if applicable) once the order is dispatched.
3. Shipping Fees
- Shipping charges are calculated based on the delivery location and order weight.
- The final shipping cost will be displayed at checkout before completing your order.
4. Address Accuracy
- Customers are responsible for providing accurate shipping details at checkout.
- Otis Explores is not liable for delays or failed deliveries due to incorrect shipping addresses.
5. Lost or Stolen Packages
- If your package is marked as “Delivered” but you have not received it, please check with neighbors, your local courier service, or building management.
- Otis Explores is not responsible for lost or stolen packages after delivery.
6. Order Tracking
- Once shipped, customers will receive an email with tracking details (if applicable).
- Tracking updates depend on the carrier and may take time to reflect.
7. International Shipping & Customs
- International shipments may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer.
- Customs processing may cause delays beyond our control.
8. Contact Us
For any shipping-related inquiries, please contact us at [email protected].